Sole & Last
Data & Transparency

Privacy Policy

We respect your privacy as much as we respect the craftsmanship of your belongings. This policy outlines how we handle your details securely.

Information We Collect

To provide our shoe repair and leather restoration services, we collect information you provide directly to our workshop. This typically includes:

  • Your full name
  • Contact information, including your email address and phone number
  • Details and history regarding the items you entrust to our care

We collect this information when you drop off an item, request a quote, or communicate with us regarding a repair.

How We Use Your Details

The information we collect is strictly used to fulfill the services you have requested from our workshop. Specifically, we use your data to:

  • Notify you when your repaired items are ready for collection
  • Provide accurate estimates and updates regarding your leather goods
  • Maintain internal scheduling and workshop management
  • Respond to your inquiries and support requests

We do not sell your personal information to third parties, nor do we use it for unrelated promotional purposes without your explicit consent.

Data Security & Retention

We implement reasonable physical and digital security measures to protect the personal information you share with us. Just as we carefully preserve the integrity of your leather goods, we safeguard your personal details against unauthorized access, alteration, or disclosure.

We retain your information only as long as necessary to fulfill the purposes outlined in this policy, or to comply with our legal obligations and resolve disputes.